We spent months requesting quotes from other roofing companies. Everything that was put in our hands was a one page estimate with no explaination of materials and scope of work. It was a "guesstimate" with fine print of what may incur extra fees. It was frustrating chasing down contractors to get a call back. Then, we landed on Panda. First and foremost, the customer service we received from day one until the end of the project was stellar. We were provided a demonstration of metals, a full disclosure of the scope of work and even a bound proposal! During the project, there was a shift in employment which caused some confusion and delays. None the less, those who took over were quick to remedy issues and concerns. A new project manager came to the job site, the sales rep checked in on the project more than a few times, and even the owner came to house to check on progress and quality. The crews that worked on our roof were respectful, hard working, and courteous! Each day they were here, they cleaned up so well, I could let my dog run around the yard without any concern of loose screws on the ground. Jerardo, Steve, Jill, Miguel and Isaac (and the crews) all made us feel confident that purchasing a new roof with Panda was the best decision we could make. I'm happy to give a 5 star rating. My roof is gorgeous, and I feel I have a long lasting relationship with Panda where we won't turn to anyone else when I need a contractor! My husband and I are truly overwhelmed by our gorgeous roof and the response time of everyone on the Panda team! Thank you!!